The study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in five factors (in alphabetical order): appearance and design features; operational performance and durability; ordering and delivery; price paid for products and services received; and warranty. Satisfaction is measured on a 1,000-point scale.
“This ranking is an honor for everyone who works at Renewal by Andersen,” said Paul Delahunt, president of Renewal by Andersen. “Ever since joining this company, I’ve been impressed by the dedication and effort that go into ensuring every customer job is done right, but being ranked highest in customer satisfaction by J.D. Power is a great achievement for the whole team.”
This accolade comes at the same time that Renewal by Andersen is celebrating its 20th Anniversary, and we’re thankful that our customers put us in high regard, as demonstrated by this study. Renewal by Andersen was founded with the objective of creating a different and superior window and door replacement experience for homeowners across the country.
Disclaimer: Renewal by Andersen received the highest numerical score among window and door manufacturers in the proprietary J.D. Power 2015 Windows and Patio Doors Satisfaction StudySM. Study based on responses from 2,442 consumers measuring 14 brands and measures opinions of consumers who purchased new windows or patio doors in the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in January – February 2015. Your experiences may vary. Visit jdpower.com