Find Renewal by Andersen in Middletown, NY

Excellent. Abbis and Andrew were awesome.

Last insulation team was Jason B and Rich were phenomenal. prior to this, the last crew created way too many nail holes and did not do the job up to the standards we envision. We ordered a new door and it was installed with a crack. The second crew that came took about two months and when they arrived, they said they only had the glass and not the framed whole unit that was now necessary to do the replacement. This required another two month waiting. So it took almost 6 months to complete the job. This is certainly very frustrating for us as customers, especially with the price of the door replacement and knowing Anderson’s reputation. We had a window replaced prior to this, and that was perfect with no hiccups. To give them credit they did return my calls and answer my questions. I was told that this is a new model and there was miscommunication between the factory and the first replacement team and only the glass was ordered and not the entire frame unit. Hopefully, they are being factual and a prompt with me, butyou wish that the proper replacement unit was ordered initially we wouldn’t have to wait an extra several months. again, Jason B and Rich deserve five stars and more because they spend time explained everything and did the proper touchup and spackling we needed. The last crew unfortunately did a terrible job with no spackling and way too many unnecessary nail holes in the trim if it wasn’t for the delays, I would give a five star overall

Jason and Blake did an amazing job on the door replacement and it is beautiful!! They were professional and efficient. Abbes and Andrew did a great job removing and installing my front drafty windows. They not only worked quickly and efficiently in a snow storm, but they did it with a positive attitude. The new windows are beautiful and the difference was felt immediately. Jason and his team installed my beautiful new front door professionally and quickly!

If this review were based on Renewal by Anderson‘s sales team or their pushy sales tactics in general, it would absolutely be zero stars. I had a horrific experience going through the sales process with blatant lies told by my sales rep regarding what was included in their typical work product. Those lies were not discovered until after the contract was signed and I was stuck. As I moved forward in the process and began talking to the tech measurer and installation manager, we had some issues to work through, but they were great guys. I’m choosing to base this review solely on everything that occurred after the sales process because they definitely redeemed themselves. Jason B. and Rich led the installation crew that came out to my home and spent five days replacing 22 windows and two doors with top-notch professionalism and obvious expertise in their field. I also had almost all window casings changed to picture frame at Jason’s recommendation and they’re gorgeous! They were respectful to me and my home, arrived every day at the time they said they would, and did a pretty good job cleaning up after themselves. As a single female, I was a bit apprehensive knowing a male crew was coming in my home to spend long days in my space for a week. That concern lifted quickly once I met them. As they left on the final day, I wanted to say, “Hey, come back and hang out sometime!” Anyway, point being, the installation part was first rate and the sales part was terrible. My windows and doors look incredible! If I could be sure Jason and Rich would lead the team of any future installations I need, I wouldn’t hesitate to go with their company.

Excellent job by Ricardo M and Dominick D Z Neat , on time and very courteous

Jose and Blake did a wonderful install. Very professional and easy to communicate with! Highly recommend!

Will use Pella next time. Had a bad experience with office manager and installers. Would not recommend for any money and these windows cost a small fortune.

Phenomenal experience. Four competent, professional, respectful, immaculate men. Each worked as a team of two. Prepped the rooms with clean tarps and heavy plastic. Stood on tall ladders outside. Vacuumned floors when done. Tested each window and instructed me how to open, close and wash them.

(Feb 22 2026-oil heat savings have been tremendous 150 fewer heating hours in Dec and again in Jan compared to a year before) I could not have expected such service and quality of product. Six hrs later we had a new slider to replace our builder’s slider door. The installers did everything I would have done and more. They trimmed so I didn’t have to lift a brush. A really stellar installation team. Very clean, and all worked well. I’m frankly amazed how well it looks and how hitch-free the job went. They had EVERYTHING on their truck. They do this for a living. It all went great and the slider is a quality product not available in big box stores. I felt local. I was treated local