Window & Door Replacement in Cranford, NJ

Impressive work ethic , when Im ready to replace more windows/doors , Renewal is the only place I’ll trust , I needed a minor door adjustment after 9 years and it was again a pleasant and seamless experience.

Absolutely the worst experience we could have imagined with Renewal by Andersen. First, I want to give credit where it is due: the quality of the windows themselves is top-notch. The finished product is excellent. Unfortunately, nearly everything surrounding the product has been an extraordinarily stressful and disappointing experience. From the beginning, there were serious problems with communication, misinformation, solicitation, financing, and ultimately what I believe was a significant misrepresentation or mishandling of the payment terms we agreed to. We originally only needed one set of windows replaced. We were ultimately convinced to do the entire house. During the process, changes were made by the technician that were not properly communicated to us. Renewal by Andersen eventually addressed those installation issues, and I give them credit for that, but getting there caused an enormous amount of unnecessary stress and disruption to our family. During this entire ordeal, I also suffered a stroke. I am not claiming Renewal by Andersen caused my medical event, but this occurred during an already extremely stressful period in my life, and dealing with these problems certainly added stress at a time when my family and I needed anything but more of it. The financing situation has now become the most troubling part. A major reason we agreed to move forward with the entire project was the financing arrangement presented to us: no interest and no payments for one year. The salesman was knowledgeable and, frankly, did a very good job presenting the project. We even specifically discussed how I could keep the money invested during that year and then pay the balance when the promotional period ended. That financing arrangement was an important part of my decision to purchase windows for the entire house. Unfortunately, because the transaction was handled on a Sunday, the financing apparently ended up being divided among multiple banks or lenders. Somewhere in that process, something went wrong. My understanding now is that one portion of the financing did not result in Renewal by Andersen receiving payment as expected. Instead of the simple, interest-free, no-payment-for-a-year arrangement I believed I had agreed to, I am now receiving legal correspondence regarding money that Renewal by Andersen says it was never paid. More accurately, the lending bank. This is exactly the situation I was trying to avoid by using their financing program in the first place. For weeks, I have essentially been asking one question: What do I need to do to make this right and make this go away? I am not trying to avoid paying for my windows. I am not looking for anything for free. I am not looking to hurt Renewal by Andersen. I simply want the agreement I believed I entered into honored and this situation resolved. I wanted a no-hassle, low-stress installation of high-quality windows with the financing terms that were represented to me: no payments and no interest for one year. Instead, I have legal letters, unanswered questions, enormous stress, and a problem that continues to hang over my family. So this is my detailed warning to anyone considering Renewal by Andersen, particularly here in Holmdel, Monmouth County, and New Jersey. The windows? Excellent. The experience surrounding them? One of the worst customer experiences my family and I have ever endured. I wouldn't wish this amount of frustration and stress on anyone. I genuinely hope Renewal by Andersen reads this and makes it right. I don't want anything bad for the company. I don't want a fight. I just want what I was promised, a clear resolution, and for this nightmare to finally be over. Until that happens, my advice when a Renewal by Andersen representative comes knocking is simple: Be extremely careful. Read every financing document. Verify every lender and every promotional term yourself. Get everything in writing. And based on my experience, I would think very seriously before opening the door.

professional work done clean and quick !

The crew arrived on time and finished as promised. Sean and Ryan did outstanding work, removed the old door and cleaned up any debris. They were very courteous and professional.

The install team led by Juan exceeded my expectation. They solved all issues I raised during their time on the job. They cleaned up better than I expected at the end of the job. Juan and his team were knowledgeable about the product and made me feel that they were willing to listen and correct the issue. I could not have asked for a better team of installers.

Hugo was kind, and respectable and he provided excellent service. Thank you Hugo! What a wonderful individual you are!

From my front two windows to the front door. Nothing but professional. Love it all.