Find Renewal by Andersen in Laguna Hills, CA

Larry did an outstanding job of explaining each step in detail and what to expect throughout the entire process. We especially appreciated his many suggestions based on his extensive experience. He was professional with a warm and friendly demeanor.

The workers were 100% professional friendly work was done perfectly

Very professional. Larry showed up on time, totally prepared, explained everything to me clearly-A+!

The crew was great. Respectful, well mannered, and I got the sense that they enjoy their work. Our new door is fabulous, and I couldn’t be happier.

I receive advertisements from this company for every one of my properties almost every week. I previously contacted them and requested that my addresses be removed from their mailing list, but I am still receiving their ads. I understand that marketing helps grow a business, but continuing to send advertisements after someone has clearly asked to be removed is disruptive and frustrating. I hope they will respect people’s requests and update their mailing list accordingly.

The crew was awesome very clean and installation went great everythin0g looks nice

Larry was a pleasure! Amazing job! Thank you, Larry!

After investing nearly $70,000 in window replacements with Renewal by Andersen, I expected a professional, coordinated, full-service experience. What I received instead was poor communication, lack of oversight, and a project that I largely had to manage myself. From the beginning, communication was inconsistent and reactive. The very first scheduled day for scaffolding installation was canceled without any notice. I received no call, email, or text. I only discovered the cancellation after calling the office myself. I also contacted the representative who scheduled the appointment in December and never received a response. During the sales process, I clearly stated that I did not want ladders or foot traffic on my tile roof or on my newly installed aluminum patio cover. This concern was discussed prior to signing the contract and again when the crew arrived (a day late). I raised it yet again before installation began and was told their “hands were tied.” For a project at this price point, previously discussed conditions should not be dismissed on installation day. There were also coordination issues with inspections. A city inspector arrived to inspect the full replacement window before the work had even begun. That should not happen on a properly managed permitted job. The crew finished early on a Saturday, yet my stucco and drywall were left incomplete for several days with no communication about completion. I had to follow up repeatedly. The only time I received a call back was after submitting an internal negative review. When installation was finally completed, I conducted the walkthrough inspection alone, without a project manager present or even a person available by phone. For a permitted, high-value project, that lack of support during closeout is unacceptable. Now, I am still waiting on the final city inspection. As this project required permits, it is typically the contractor’s responsibility to pull permits, coordinate inspections, ensure compliance, and obtain final sign-off. To date, I have received no clear communication confirming whether Renewal by Andersen is scheduling and managing the final inspection or if I am expected to handle it myself. For a company that markets itself as premium and professional, the project management and communication did not reflect that standard. The installers themselves worked hard, but the oversight, scheduling coordination, and customer communication fell significantly short of what should be expected on a $70,000 contract. If you are considering Renewal by Andersen, be prepared to actively manage your own project, follow up frequently, and ensure inspections and closeout procedures are properly handled. At this price point, customers should not be left chasing basic communication or coordinating elements of a permitted construction project themselves. I expected a seamless, professionally managed experience. That is not what I received.